Hero After-sales Services in India

Hero Motocorp is the largest 2-wheeler manufacturer in India and naturally, they also have one of the largest after-sales service networks spread across the country with more than 6000 committed dealers and service outlets. But what services does the brand offer? Let’s dive in and check it out.

What do they offer?

So Hero offers a bunch of services via their Goodlife Benefits like free vehicle wash, free express service, free nitrogen refill, up to 10% discount on accessories, 50% discount on paint protection treatment and 1st paid service labour and discounted on JoyRide Renewal (AMC).

The basic warranty on all the Hero motorbikes is for a period of 5 years or 70,000 km and scooters for a period of 5 years or 50,000 Km, from the date of purchase. It is also a must to avail of all free and paid services from Hero Motocorp’s authorized workshops only and in case of any defect found, the brand’s only obligation is to repair or replace those parts which are considered to be defective. However, improper handling of the vehicle won’t be accepted for a defective product.

Here are the plans Hero offers:

Plan	Cost (Rs)	Welcome Bonus Points	Online Shopping Offers	2-wheeler Referral (Upgrade)	2-wheeler referrals	PUC Bonus Points	Personal Accidental Death Insurance	Biking Expedition & Exclusive Opportunities for Multiple Sweepstakes
Pro	199	199	600	6000	3000	150	–	–
Silver	299	299	1200	7000	3500	125	Rs 1L for 1 Year	Yes
Gold	399	399	2400	8000	4000	100	Rs 2L for 1 Year	Yes
Platinum	499	499	4800	9000	4500	75	Rs 2L for 1 Year	Yes

Apart from these plans, Hero also has other range of services like Instore and external, JoyRide and a completely digital interface so you don’t need to carry papers all the time. The brand further promises its Service as a Product and provides periodic maintenance to accidental repairs with high quality engine oil, parts and other required accessories. The mechanics are also good experienced people. It also offers complete peace of mind with the convenient doorstep service alongside pick up and Drop, RSA and Express service.

As mentioned before the JoyRide maintenance package has its own perks like 4 periodic maintenance at authorized workshops, up to 30% on service labour cost, 5% off on engine oil, free minor jobs, a 10% labour discount on extra work, special invitations to all free check-up camps and increased resale value of the Hero model.

Hero Motocorp also provides roadside assistance which has some really good features like fuel delivery, on-the-spot Mechanical electrical repair, towing to the nearest service centre and puncture repair.

There are also these “Do it Yourself” videos on their website covering basic maintenance guides like Engine care, Tyre care, storage tips, battery care and drivetrain care.

source https://motomotar.com/hero-bikes/hero-after-sales-services-in-india/